Answers to what families actually ask.

Not at all. ClearPath Remind was designed for people who have never used a tablet before. The screen shows one thing at a time in large, clear text. The only action your parent ever needs to take is tapping a single button that says "I Took It." There are no menus, no passwords, and no updates to install. If they can press a doorbell, they can use Remind.

ClearPath Remind works on any standard Android or iPad tablet. We recommend a 10-inch screen for the best experience, but it works on 8-inch screens too. You will also need a Wi-Fi connection at your parent's home. If you'd rather not source the hardware yourself, our optional Tablet Bundles ship pre-configured and ready to plug in — $299 for the Wi-Fi version, or $399 for the Cellular version with three years of bundled cellular service.

Most families are up and running in about five to ten minutes. You download the app, create an account, enter the medication schedule, and place the tablet somewhere visible like the kitchen counter. No technician visit, no complicated wiring, no waiting for a shipment of proprietary hardware.

Yes. The Free tier is forever-free, not a trial. It covers one senior, one caregiver, basic reminders, and a seven-day adherence log. You can use it as long as you'd like and upgrade only when your family grows beyond what it covers. No credit card is required to start.

Free covers one senior and one caregiver with basic reminders and a seven-day log. Family ($14.99/month or $149/year) adds up to five caregivers, full adherence history, SMS reminders, and priority support. Family Plus ($24.99/month or $249/year) covers up to three seniors and eight caregivers, and adds custom schedules per medication, a caregiver audit trail, and phone support. The complete comparison is on the pricing page.

Yes. You can invite as many family members as you like to a single care circle. Everyone receives the same real-time updates when your parent confirms a dose or misses one. Each person can customize their own notification preferences without affecting anyone else in the group.

Today, you'll need a Wi-Fi connection at the senior's home for the family app to receive real-time updates. The tablet itself displays reminders offline and syncs confirmations when the connection returns. A cellular tablet option is in development for Q3 2026 — email us if you'd like to be notified when it ships.

If your parent doesn't respond to a reminder within the window you configure, the system sends a gentle follow-up on the tablet and notifies your care circle. You decide what that window looks like — fifteen minutes, an hour, or something else entirely. Remind never assumes the worst; it simply keeps everyone informed. SMS reminders to the senior's phone (when they're away from home) are included in the Family and Family Plus plans.

Yes. Caregivers can mark a dose as taken or skipped at any time, and add a note explaining why if it helps. This matters most when a senior takes a pill but forgets to tap the button — the record can be corrected without losing the history.

Both. The companion app runs in any modern web browser on a desktop or laptop, and there's a mobile-friendly version for phones. We don't require app store downloads — caregivers can sign in from a work computer, a personal laptop, or a phone, whichever is closest at the moment they need to check in.

Yes, no contracts and no cancellation fees. You can downgrade to the Free tier or cancel your subscription entirely at any point from your account settings. If you cancel, your data is retained for thirty days in case you change your mind, then permanently deleted.

Yes. Family is $14.99/month or $149/year — a savings of $30. Family Plus is $24.99/month or $249/year — a savings of $50. The Tablet Bundles are one-time purchases — $299 for the Wi-Fi version, $399 for the Cellular version (includes three years of bundled cellular service). Both pair with any subscription tier, including Free.

Annual subscriptions can be cancelled with a prorated refund within thirty days of purchase. The Tablet Bundle has a thirty-day return window for unused, undamaged hardware. Monthly subscriptions can be cancelled at any time and are not prorated.

Yes — a reduced-rate program is being launched alongside the July 1 release. Documented financial need (income-based eligibility, similar to Lifeline criteria) qualifies a household for either a deeply discounted Family plan or a fully sponsored plan, depending on circumstance. Email partners@clearpathflex.com to learn more.

No. ClearPath Remind is a consumer wellness product designed to support daily routines. It is not a medical device, it does not dispense medication, and it is not a substitute for professional medical advice. Think of it as a smart, shared reminder system that keeps families connected around the daily habits that matter most.

Absolutely. All data is encrypted in transit and at rest. We never sell or share personal health information with third parties. Your parent's medication schedule is visible only to the people you explicitly invite to the care circle. You can remove anyone at any time, and all of their access is revoked immediately.

No, never. We do not sell personal information. We do not share it with advertisers or data brokers. We do not use it to target advertising. Our business model is simple: families and organizations pay us for the product. That is the only revenue stream we have, and we like it that way.

ClearPath Remind sold directly to consumers is not a HIPAA-covered entity in that context. When deployed by an organization that is a covered entity (such as a home health agency), we sign a Business Associate Agreement and operate under HIPAA standards for that deployment. Either way, we treat medication information with the same care that healthcare providers do.

ClearPath Guard is our second product — a non-wearable fall detection and prevention system using 60GHz mmWave radar, multi-sensor fusion, and behavioral gait analysis. Unlike traditional pendants and bracelets, ClearPath Guard requires nothing to be worn or remembered, and unlike camera-based systems, it preserves visual privacy completely. It is in active product development and not yet available for sale.

ClearPath Guard is currently in development. We're being deliberately careful about launch timing: a fall detection product that produces false negatives is worse than no product at all. Email us through the contact page to be notified when waitlist registration opens.

Yes. Voice integration with Amazon Alexa and Google Home is on our development roadmap, as is full bidirectional SMS support — sending reminders so a senior can confirm a dose by replying YES. Both are planned post-launch features. The current product supports SMS notifications to caregivers; the senior-facing two-way SMS is what's still in development.